Privacy Policy Privacy & Security

KnowHow places great importance on the privacy of website users and customers. This policy explains how we collect, use, protect, and share information when you use our website knowhow.com.sa.

1. Types of information we collect

We collect different types of information to provide our services efficiently and improve your experience, including:

• Personal information: full name, email, phone number, address, and professional qualifications when registering or contacting us.
• Payment information: when purchasing a service or registering for training courses.
• Usage information: pages you visit, browsing duration, date/time, operating system, and browser.
• Technical information: IP address, device type, approximate location, and cookies to analyze and improve website performance.
• Information you provide voluntarily: surveys, comments, support requests, or data submitted through website forms.

2. How we use information

We use collected information for the following purposes:

• Deliver services, training courses, and professional certificates.
• Respond to inquiries and provide customer support.
• Improve website performance and user experience, including content personalization.
• Send offers, news, and service updates when you opt in.
• Comply with legal and regulatory obligations.
• Protect the website from fraud and unauthorized use.

3. Sharing information with others

We do not sell or rent your personal data to third parties. We may share information only in the following cases:

• With trusted partners to deliver specific services, such as payment gateways, training, and consulting.
• To comply with laws/regulations or official requests from competent authorities.
• In the event of a business transfer, acquisition, or merger, with appropriate data protection.

4. Protecting information

We use strict technical and administrative security measures to protect your personal data:

• Encrypting data in transit using HTTPS.
• Securing servers and storage systems against unauthorized access.
• Restricting access to authorized personnel only.
• Periodic security reviews to ensure data safety.
• Rapid incident response procedures in case of a security breach.

5. Cookies

We use cookies to improve user experience, analyze website traffic, and personalize content:

• Save user preferences.
• Enable easier login experiences.
• Track performance and analytics to improve the experience.

You can disable cookies from your browser settings, but some website features may be affected.

6. Children's information

Our website is intended for adults. We do not knowingly collect personal information from children without parental/guardian consent. If we learn that a child's data was collected without consent, we will delete it promptly.

7. External links

Our website may include links to external websites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before using them.

8. User rights

Users have rights regarding their personal data, including:

• Accessing the personal data we hold.
• Correcting or updating inaccurate information.
• Requesting deletion of personal data.
• Withdrawing consent for marketing messages at any time.
• Objecting to data processing in certain cases as permitted by law.

To exercise your rights, please contact us via the Contact page.

9. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in services or laws. Updates will be posted on this page with the “Last updated” date.

10. Contact us

If you have questions about this Privacy Policy or your personal data, you can contact us at:

• Email: info@knowhow.com.sa
• Phone: 966556706422
• Contact us

11. Legal notice

By using our website, you agree to the collection and use of your data in accordance with this policy. If you do not agree with any part of this policy, please do not use the website.

Last updated: 2 November 2025