Customer Satisfaction Management System – ISO 10002:2018

Internationally accredited certificate by a body recognized under IAF: increases certificate credibility and global acceptance, enhancing the holder's value in the job market.

Assured top quality: delivered by a company accredited under the international accreditation framework (IAF), ensuring best practices.

Practical understanding of the TCS requirements: not limited to theory, enables participants to implement the system in their organizations.

Qualifies participants to become certified trainers: enabling them to deliver training and other certifications based on this qualification.

Increase organizational value: helps build a culture of customer satisfaction internally and reduces service risks.

Open international opportunities: IAF-accredited certificate enables international work and consulting.

Duration: 5 days

Hours: 40 hours

Status: Open for registration

Course Information

Start Date

End Date

Features

Course Requirements

Bachelor’s degree minimum
300+ hours training experience
3 years management systems experience

Benefits

Obtain an internationally recognized accreditation certificate that proves your competence as a certified trainee.
Enhance career opportunities and increase your competitive value in the job market.
Gain in-depth knowledge of the latest international standards and practices in the field of specialization.
Develop practical skills required in the job market through an applied methodology.
Join a global alumni network that provides opportunities for networking and knowledge exchange.